Complaints Policy

Complaints Policy for Vape Chic, part of the Air Vapes Limited Group

Complaints Policy

If you would wish to exercise your right to change your mind (Consumer Contracts Regulations 2013). Please contact us if you would like to return your item(s).

Vape Chic is owned by Air Vapes Limited which is registered in England and Wales Co. Reg No.: 11788752.

Our contact details are:

10 Lomond Avenue

Caversham Park Village

Berks RG4 6PL

info@vapechic.co.uk

How to make your Complaint

The majority of complaints can be resolved quickly and satisfactorily by the department you are dealing with.  Email contact is often the most effective way to resolve complaints quickly as you can provide your full complaint in writing to info@vapechic.co.uk where we will be in contact as soon as possible.

Alternatively, you can write to us at the address below.

10 Lomond Avenue

Caversham Park Village

Berks RG4 6PL

When you make contact please tell us the following information:

  • Your name, full address, telephone number and e-mail address (if you have one).
  • The reason for your complaint.
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